x�ՙ�O�0��+���dZ��m !��LC��j{@�MX�6���9-?�RhM4��_�&�y=��.j��J�u�]\�p�L�۳d��6OFY1-�zZ����y톎��2�oo���.���(��eL�e%�)� �0�������v&�^r��q�\�{�R` -Q)h��10��ñ������3˻�~�4��&���}\�K����o2�eR�ސ6��+����K��;���N�#��B�"�v���f�c꠪j���-T���l�0f �q J��y�2���?�6l��]�?l�. Airlines. 7 User Guide November 2020 endobj How do I self-register, as a new user in the Customer Portal? <>/ExtGState<>/XObject<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 594.96 842.04] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> An account portal where customers can instantly access information they need. Now 80% of cases originate from the password-protected community, and customers are receiving better, faster service from IATA’s team of … endobj Welcome to iiNET Services! Privacy Policy. \�[�df���UFY�i��^�w����~�����M=�B�e�X�k�SlSp��h�x��L���1�Ѱ��l�B�x���50I��[l8rP��xw���W�Z^���1C��WQ�,\�U�|}E�4�� �LXr���|�a�����+��qK6��_�!�� September 23rd, 2020 https://www.bsplink.iata.org 6 2. <> {��R�62�� S���'�_�Jx6�~%���k�C��5e_�J��N;�g/��:$ ��R�t}���$�n�qW��r��?���]��"������ݽ��0 �+W���S�R�]��V�u0�ڟ�5��]v�� �I �9)������������] ؘY��#�� h���k�k3���n�]Ud�'`r0 �����y�&�M��g_��Mv�j� c���N���� �K9�����˯�ot�]�_ٟ�+��m��� @))S*2Tw0#Z��v�w��:��������J) F�|t[p�q��kdgT��c�pWV��� ��x����J�3����A vL�� Select Case from the dropdown list. directly through the URL, encouraging the user to use the Customer Service Portal instead. Click New. 10 0 obj <> 6 0 obj The International Air Transport Association or the IATA regulates the aviation travel industry around the world, and travel agencies apply for IATA certifications to demonstrate their qualifications. x��W�n�@}���G���/B�J+*�CŃi]7�!uA�{f�D��7��Hq�̜ݹ����`�-n�뎼ySt]y}Wݐ�b���V̟~V�EY/��[�Mq����>T�M�|����y��9��oӄoN����5�ߧ #5X�\ZR?�_'ir�������;@��&��$` ��F�H��p/qP����KIu|G���)"Y=l����'�}�v;��#y՞J����;����wdY����θ�Ժ�d\*Կ*G��g�! Directly access more than 60 IATA services, specially selected for you. endobj To start a support request from anywhere in the Azure portal: Select the ? Create New … When you register at the CASS system, your personal information is kept private and secure. <> Under Make your own app, select Portal from blank.. A list of cases logged by you is displayed. stream Name. Thank you. From a single web page, using a single set of credentials, you can: Raise a query with IATA without having to find an email address or a contact person 8 0 obj The IATA Customer Portal Mobile Application will provide you access to a suite of relevant services for your business. Access is now through portal.iata.org On the login page, enter your IATA Customer Portal … IATA Customer Portal – SIS Queries and Access 3 / 10 1. 3 0 obj To create a new case creation rule, select New.-OR-To edit an existing rule, in the list of rules, select a rule, and then on the command bar, select Edit. Please see our privacy and security policy for more information. <> - Video. Once IATA receives and process your request, you will receive your login credentials. We encourage you to make registration in the Customer Service Portal at your earliest convenience, to ensure you have access before the time you may need to submit important requests or report … You can create your own branded self-service sites and portals with Salesforce. © International Air Transport Association (IATA) 2014. Easily manage and update your IATA profile. Contact Us. Select Submit. <> ;�&HƷY�\�d�xh�9+��rp�w�,�)��ј�n� ���v�m���R���a�LJī"�%Bi��z"�A� PR+�_���|��P��ܓIw„���'\L2'��Zb��Z<>�"�����:����t\��;�e4�����Ь!B�����"����F�XE��{BaQʗpT���s(�N}_�5��t'�-N(� :�9�Q����4�\��がr�+�w褘~l���M(��i�1���%:��/�9-�:�X�Er���Ro}Rm;�F���t�Sd�4�^��B�hK(��^P!r�%��N�}�B�hK(. 1 0 obj %PDF-1.5 CUSTOMER SERVICE PORTAL- YOUR NEW ACCESS TO iiNET SUPPORT Starting from now, you can submit all your iiNET support requests using real-time IATA Customer Portal. While launching Community Cloud to create an authenticated self-service portal, they implemented Email to Case Premium to get clean, chronological case comments. After migrating its BI platform, the organization decided to create a new intranet on AWS to replace its old intranet, which ran on Microsoft SharePoint 2007 in its on-premises data center. Need more help? endobj Customers can update their own profiles, view their order histories, check their order status and place new orders around the clock. endobj In addition, customer administrators can also use the portal to: Create a new contact. %PDF-1.7 Find special offers. Easily manage and update your IATA profile. Provide automatic receipt confirmation for a service request with a case … 14�2H��P��LT����~b��D-�\a� �6;Te�3B�q��""9#������`� stream Access IATA services. Find special offers. Sign in to the portal and select Support. All rights reserved. <>/ExtGState<>/XObject<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 594.96 842.04] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> Select Automatic Case Creation Rules. Knowledge Base. Terms of Use View and update customer contact information. IATA recommends you to watch the tutorial videos of New BSPlink before self-practice in this training portal. endobj The Customer Engagement customer engagement mobile apps use quick create forms for creating new records. A gathering place for your customers to help themselves and act as subject matter experts to help one another. IATA Customer Portal – SIS Online Joining Forms 13 / 22 To follow up on your application, please create a new comment on the case created. <> Assign a user role to a contact. From a single web page, using a single set of credentials, you can: • Raise a query with IATA without having to find an email address or a contact person If you choose to continue with the current environment, enter the required information in the window as mentioned in the following steps. Fill in as many fields on the Create Case form as you can. endobj Create a login for a new contact. 9 0 obj No. 5 0 obj endobj For a better user experience, please do not use Internet Explorer. Exclude expired agents and airlines for EasyPay and FOP queries Expired agents and airlines will be excluded in the EasyPay and FOP queries. IATA Customer Portal. If the selected environment doesn't contain portal pre-requisites, a message is displayed in the Portal from blank window suggesting you select another environment or create a new one.. An initial discussion, while understanding your needs, helps the product manager and the assigned instructor to create specific case studies or adjust to the material to provide a customized solution. Go to Help + support from the global header. in the global header. To become IATA certified, you’ll need to answer a questionnaire and provide documentation of your experience and financial standing. More than 300 titles, among which many free downloads are available that touch on … Select New support request. x����ɗ �A#@#@F#Xy$����@� �ȀȀ�6B B���n�����m���W��ߧ��.3vw�����U�� ��㧟�V�W������ӯ�){T �p��v�k���?o��^������'���^0�]��7��^0��&KoT�� �"%H)#z���]�t?��|x���O���ӛ���3 ����g/��ʸ It is recommended to use Chrome, Firefox, Safari or Edge. %���� You can locate the case under the “Cases” section of the Customer Portal. �^����&�>1 `NR����ݐ��ؓz=�\�d)��׷?v�J���������A�� �8*�K��Q�?���? stream Access IATA services. To create new case, select Open a New Case. : Label K�kc���� 6�TdFa���gt�����۵}���8 ��8�����{j��?�Y�^5{��+�`4f��3�� fl�>o���?_/e����Ta���r��D����}�ӯ�YXc��P `Ҏ�Qq��ſ��`�3Xl�?��!�Z�(�L�;�OPӥ;j����H� `fN�Q�`'��P6�t�ڪ��W:�J�sT�u1��k+�V `��)wOY����"7����g.��}�w��oV�O�v�@+]�sX��|��� �$�?�w��O�@����T�}L�5X�5x^�t��?SkP ��L~޼�}����Ⱦ�'mΘ.K��US `��f&'�`量��o�}��;j�o�ԃsbp� `��nZ$�|t��Ȣ�������'%]Gu:�Ȼ�B LQ�%*�'�`W��)�8�C,�Ӳ��R6������-U�88� �M���i�i�ƒ�U��V���df|qZ�:�s�tM�o��_ �*^�?�*�'\>�MY\:� ����_ܕ�\+�Sz��n��J:aٴ���# L����cp��R+'��.%N�#���W����#���B�E�DŽ�G ���ѱM���fy՛Rb6�������� V�\��`���� �Q�.,07��*9;��=L:�tx� ��;���+|��c @���Ȟ��������6k;��j^R���?8�2�+�z��H��m� <>>> <> endstream In Dynamics 365 Customer Engagement (on-premises), quick create forms appear when you select the Create button in the navigation bar or when you choose + New when creating a new record from a lookup or sub-grid. 4 0 obj <> “Converting an email to a case” is therefore a specific scenario of “track and create new” in Dynamics 365 App for Outlook. I created a new User, but the system did not give a Portal ID. Directly access more than 60 IATA services, specially selected for you. Provide password-protected access to key customer support tools, such as the NetAnswers Knowledge Base. Background The Customer Portal is IATA’s single point of contact and resource center for all IATA services and products. magazine www.airlines.iata.org; A support hub to engage with agents, ask questions, and get guided help. IATA offers the air transport industry a comprehensive suite of information products on a multitude of subjects. If not, click Continue to Create Case ... Open new Case. CS Portal link: https://portal.iata.org/faq/s/article/As-a-CASS-Administrator-how-can-I-create-a-new-CASSlink-user-Video Stay up to date. endobj Key Features: • Access to IATA Customer E-Statement (ICE): Using this service, you as a travel or cargo agency can check your balances for the recent billing cycles. 2 0 obj To create a support request without a subscription, for example an Azure Active Directory scenario, you must be an Admin. In most cases that would be ok, but IATA needs to receive this confirmation from the GSA and cannot react to a request from the Agent. Enable or disable a contact login. Please see our privacy and security policy for more information. Our mission is to represent, lead and serve the airline industry. Login. There is no charge for users in CASSLink. The new intranet runs SharePoint 2013 and NewsGator/Sitrion, which provides advanced social networking features on top of SharePoint for IATA’s 1,550 users. Download here a user guide with a detailed explanation on how to access to the training portal. %���� Discover the selection of publications, trainings and other IATA products and services. Dۯwt �_�+��fbXuSz��v�M�O��:��~��� h.�Of=4(vN�J��OQ. Assign a contact to an asset. How to create a case from an email. privacy and security policy for more information. <> Stay up to date. 2 0 obj Why? When you register at the CASS system, your personal information is kept private and secure. How to access BSPlink The access through BSPlink.iata.org will be decommissioned. Create cases. *Type of Customer - Select the Type of your Company - Airline General Sales and Service Agent Agency Other Company General Public Freight Forwarder * Company Location ... visit the Idea Portal. The key advantage is that larger internal groups can be brought on board through training addressing their specific challenges or objectives. Customer service agents and agent managers can create a case from the Customer Service Management application. endobj Hover over the field labels to see what to enter. Discover the selection of publications, trainings and other IATA products and services. Reset a password for a contact. ��X 9ý�5& $g��Y7&!9í���H�p�)�I�+�2\:�q�������b�:\��X��G��!u�hօ �3G7����ղ�\���6��EÞ�2f Get detailed answers and how-to step-by-step instructions for your issues and technical questions. Background The Customer Portal is IATA’s single point of contact and resource center for all IATA services and products. 4 0 obj <> Open a new case Continue Searching. ... You can also click New from the Customer Service Cases list or click the Create New Case related link on several of the entity forms. Key Features: • Access to IATA Customer E-Statement (ICE): Using this service, you as a travel or cargo agency can check your balances for the recent billing cycles. <>/Metadata 376 0 R/ViewerPreferences 377 0 R>> Approve registration requests. When you decide that an email needs to be linked to a new case in Dynamics 365, you can do so using the following steps: Click Track. Airline *���V��J�A4���� hc��1�/�[��(������2�)���U��z�f �|{���4W��� ��,�������c>��C��>��uV-c�҃�����+DT��s���v�D��D3H4��jr���CB8]n�6�q��TV��z� ��{�'�G0��颁���p��'M�,u�UP ��E�����p7]��zkL������+U���V�jT������ 1 0 obj '�G�DŽ˦&Y��N�7��+�B��"�"2O�� }�A�T�5"�V�ԏO����, endobj 7 0 obj Our mission is to represent, lead and serve the airline industry. + pИUOǧ�맄��"�W;-����gpNb��3]�� 0S��~:nW��9N�j'/�1X v��]'n�G `�&�ڵ��E�Q����\�!�s�&�J�}��mL���� �t��]��l�����������k��0�`'�ii��U��k!���Ww��מ��O��qWU��K��7���Y�����?��I�� Type the name of the queue the rule is defined for. qR�V�ƒ䣤�O�� Sign in to Power Apps.. IATA Customer Portal. Type or modify information in the fields. BSPlink Webpage: https://www.bsplink.iata.org Welcome to the January 2020 Newsletter! 3 0 obj Is there a charge for additional Users in CASSLink? endobj Create a case, chat directly with an IATA Representative or give us a call. $��v��v %�*��xQa-\QO! In case you don’t have an IATA Customer Portal account If this is the first time you set up a user account, you will need to follow the steps below to create a new one. Click here to go to our Support page. Then select Help + support. Enter required details in the form. All access should be through the IATA customer portal. �� +�$�;�ֻח8jb���u�ο�ȭ� �t��\#ٕ��L嘆�_a|��+�+[���,I �7��|�H���� ���M�kC�� �(=�~���;�/r� 鮃)^ v�& ���c�d�x߳�_Ox��uN(Q�y��Ɛk����� xp�z��g��cp`JHN{���N� 0X�vZB�'�Ŵ Enjoy the videos and music you love, upload original content, and share it all with friends, family, and the world on YouTube. The forms that are displayed on the portal for creating and updating cases can be customized allowing you to control what fields are visible to the user. IATA Customer Portal – SIS Queries and Access 3 / 11 1. The IATA Customer Portal Mobile Application will provide you access to a suite of relevant services for your business.

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